Microsoft Outage LIVE: Microsoft says steps to fix Outlook outage not going 'as expected'

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A widespread outage hit Microsoft platforms, including Outlook, on Thursday (November 13, 2026), with many users encountering trouble using their email accounts and other errors across the tech giant’s suite of apps.

Also read | Job cuts, retirement plan, voluntary exits: What’s going on at Microsoft?

Nearly 1,30,000 users on outage tracker Downdetector reported problems accessing Outlook just after 1 pm local time.

New reports have since fallen from that peak, but many said they couldn’t send and receive emails or had trouble loading their inboxes altogether.

Thousands also reported issues with Microsoft’s workplace messaging app Teams, as well as its AI assistant Copilot and wider Microsoft 365 services.

Microsoft said it was investigating disruptions, notably related to its email and Teams applications.

The story so far: Software giant Microsoft is facing a widespread outage affecting users of its Outlook email service, as well as its other workplace products.

Thousands of Microsoft users in India awakened on Friday (November 13, 2026) to find their inboxes inaccessible, losing hours of productivity.

According to DownDetector, over 100,000 users had initially registered complaints about Microsoft Outlook.​Microsoft Outage: Why did Microsoft Outlook and other products go offline globally?Microsoft shared on X on November 13 that a portion of infrastructure was experiencing elevated load across multiple regions, and this could likely be contributing to the connectivity errors.

“We’ve monitored the status of the changes applied to improve serviceability and confirmed they’re not taking as expected,” Microsoft said on X.

“We’re identifying alternate workstreams that can be applied to increase capacity,” the tech giant added, without saying when service was expected to be fully restored.

The disruption went global within an hour, knocking out Microsoft products in 74 countries and territories, outage tracker Downdetector reported.

Microsoft said on Thursday that efforts to repair a major outage of Outlook were not going as expected and the firm was seeking alternative solutions as users around the world were left without its crucial services.

The hours-long disruption, which Microsoft attributed to “elevated load” on its infrastructure, has hit email as well as products such as Teams and the AI assistant Copilot.

“We’ve monitored the status of the changes applied to improve serviceability and confirmed they’re not taking as expected,” Microsoft said on X.

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